11/20/2024 by Ana G. and Hector G.

Responsiveness
Quality of service

11/20/2024 by Charles and Barbara K.

Answered my questions and worked with me through the entire process

11/20/2024 by Cathy and Larry P.

The person I talked to was very helpful and made me feel comfortable as if he was a good friend talking to.

11/20/2024 by Mark S.

Very attentive. Excellent customer service and care.

11/20/2024 by Shannon H.

I understood everything because they explain things in a way that I can grasp.

11/20/2024 by Clinton and Shirley B.

We are pleased with the speed with which our application has progressed, the immediate response to our questions (thanks to Holly, John and Jesus) and the friendly and respectful experience we have had.

11/20/2024 by Deborah and Frank G.

My loan officer and processor have been great to work with. They responded quickly to have my loan approved and processed expedient. They were attentive and thorough in every aspect. I would recommend Americans to everyone looking for excellent customer service and professionalism. They will make your experience a great one

11/20/2024 by William and Valetta L.

John and Lyanna have been very helpful in guiding my husband and I through this process. There are both very pleasant, supportive and friendly.

11/20/2024 by Scott and Jenny D.

Friendly customer service

11/20/2024 by Karen B.

David & Justin have been amazing! I have received quick responses to all my questions. They are not pushy and explained all the steps in detail to a novice person. I highly recommend this team!

11/20/2024 by Alicia G.

Very responsive

11/19/2024 by Jeanine and John S.

The team were informative and professional. All members worked together and introduced each associate to you, so you knew who your representatives were. Michele R. kept me informed and up to date on each transaction.

11/19/2024 by John and Frances B.

Oh my goodness did that just happen and go through?! I’ve always believed everything happens for a reason! I’m so glad we were able to get this done!

 


Kayla Ward | Mortgage Banker - Ignite

NMLS ID #2609767


1200 Altmore Avenue, Building 2, Suite 300, Sandy Springs, GA 30342
Desk: 404.424.0856

Visit my personalized webpage: https://homelending.amerisave.com/kaward

AmeriSave Mortgage Corporation | NMLS ID #1168 | We at AmeriSave Mortgage Corporation strive to put our customers first. If at any time you believe I exceeded your expectations or did not deliver on our pledge to put you first, please feel free to contact Customer Service at 888.700.4026 or via email at customersatisfaction@amerisave.com. Thank you.

From: greetingboots42
Sent: Tuesday, November 19, 2024 3:41 PM
To: Kayla Ward - AmeriSave
Subject: Worse than we thought

 

CAUTION: This email originated from outside of the organization. Do not follow guidance, click links, or open attachments unless you recognize the sender and know the content is safe.

We feel so blessed and thankful to Amerisave for helping us out; if not for this loan,  we would have to move out of this house and just let it dilapidate. Thank you so so very much. Kayla, has been wonderful! to me and John both. We're very very grateful to you guys again. I can't say it enough. thank you thank you thank you so much. John and Diane Bryant

11/19/2024 by Denise J.

Easy to work with, they explain everything as you go, simple online processes are easy to navigate.

11/19/2024 by Katherine and Kurt K.

Our HELOC went so fast, we provided all the information Amerisave needed. They were in touch daily to keep us informed how our loan was proceeding. Your company was a joy to work with. Thank you very much.

11/19/2024 by Vella C.

Heidi is very friendly person to work with.

11/19/2024 by Jody P.

The responsiveness, kindness and explanations.

11/19/2024 by Jeffrey M. and Deena S.

Very professional, helpful and responsive

11/19/2024 by Sandra and Salvatori T.

Efficient, gets it done. Being in the real estate business I have dealt with several mortgage company and Amerisave is at the top of my list. They keep you updated throughout the process.

11/18/2024 by David R.

The people i’ve dealt with namely toToni, Most helpful and on top of things. Finding solutions to papetwork I have missed placed.

07/18/2024 by Craig M.

Everything was handled in a professional manner.

05/20/2024 by Heidi K.

The Amerisave team has been amazing to work with. Josh Lindsey is very communicative and easy to get a response from.

12/10/2023 by William T.

I enjoyed working with Braxton. This transaction went very smoothly even with a few hurdles to overcome. Excellent service.

12/04/2023 by Heidi K.

From the beginning of the process, the loan officer, Bill Shurman has been extremely available and communicative regarding this transaction. Also, very knowledgable about the process. My clients and I are extremely impressed.

11/29/2023 by Lorrie K.

I have had a positive experience and satisfied with the transaction

11/06/2023 by Amy P.

Everything has been great! Very responsive.

10/26/2023 by Simone W.

Lyn was reachable and responsive.

10/19/2023 by Bob J.

Great

10/18/2023 by Aj R.

Fantastic

08/31/2023 by Chuck S.

Quick and fast

08/25/2023 by Erick G.

Mick is great to work with

08/25/2023 by Robert N.

OUTSTANDING. We had a serious time crunch per the contract to get an appraisal. The gentleman that helped us was TERIFFIC. He really got the ball rolling, communicated very well during the process and we met the needed date. have been in this business 22 years and have never seen a mortage banker anywhere as f=good as him. Give him a raise!!!

07/27/2023 by Raymond A.

Excellent

07/26/2023 by Christina G.

Communication is key and you guys were on it! Thank you!

07/26/2023 by Stephanie P.

Matthew Brodtman was a pleasure to work with. He was responsive to all my inquires and very helpful. I would gladly work with him again.

07/24/2023 by Sidney D.

No problems on this end

07/24/2023 by Louis H.

Really great experience and I am truly amazed at the speed that you all got this done.

07/22/2023 by Joe N.

Steven was responsive to all communication in a more than timely manner. We spoke and emailed when needed and Steven was accessible and when he wasn't, always got back to me.

07/20/2023 by Joan M.

Clint Stroble has gone above and beyond to stay on top of this loan application and all forms that need to be completed by HOA, etc.

07/18/2023 by Betsy B.

Excellent ! Really appreciate the job that Tiffany Jones did.